Terms and Conditions
Dear Customer, welcome to the online shopping channel of The Whisky Distillery, part of The Whisky Trust Group. To ensure that you have a satisfying and fruitful shopping experience, we would like you to be familiar with our terms & conditions. Please feel free to contact our Customer Service Team by leaving a message through the chat function if you have any questions. Alternatively, you may reach out to us at crm@twt.com.sg.
General
You must be of legal age (18 years) or over to use or purchase the goods and services on this website.
All products sold by The Whisky Distillery are strictly non-exchangeable and non-refundable.
All products sold are 100% authentic. We are an established retailer and only take our products from authorised distributors.
Pricing and Products
At The Whisky Distillery, what we offer is not just an avenue for people to purchase products, but also an opportunity for our buyers to obtain a customised shopping experience through our ambassadors at our retail outlets. Hence, where possible, we recommend you to drop by any of our stores to get a product fitting for the occasion. In the event you wish to purchase online, we regret to inform you that the pricing of our products will be matched to the price sold on our retail stores.
The selection on our website may also differ from what is being featured or sold in our stores.
We will endeavour to ensure that all pricing information on this website is accurate. However, in the event there is an error and a product is mispriced, when discovered, we will do either of the following at our discretion:
Contact you and enquire if you wish to cancel your order or to continue with the order at the corrected price; or notify you that we have cancelled your order.
We will not be obliged to supply products at the incorrect price.
Due to the nature of our business, prices are highly subject to currency and market fluctuations, changes in duty and GST as well as stock remaining. As such, we reserve the right to adjust the prices and promotions of our products at our discretion any time before (but not after) we accept your order.
Collection & Delivery
We charge a flat rate of S$15.00 for our delivery services (Free for purchases above S$200). There will be no charge imposed for self-collection at our outlets.
Self-collection items must be collected within a month from date of purchase.
Please give us a lead time of at least 3 to 5 working days to process your order.
For store pickups, do wait for our Customer Service Representatives to reach out directly to you before you proceed with the collection.
For deliveries, they are planned and carried out by our in-house logistics team, thus we are not able to guarantee a specific timing.
We regret to inform you that deliveries can only be made for local addresses in Singapore (SG). We are unable to process any overseas deliveries at the moment.
License
- With effect from 2 January 2024, regulation 11 of the Liquor Control (Supply and Consumption) (Liquor Licensing) Regulations 2015 will be amended to regulate the supply of liquor to persons younger than 18 years, through any one or more of the following means: (a) online (whether through an electronic commerce platform or otherwise), or (b) a telecommunication service. The new requirements are as follows:
(a) A licensee, and an employee of the licensee, must not supply any liquor to an individual who is younger than 18 years online (whether through electronic commerce platforms or otherwise) or through a telecommunication service;
(b) A licensee, and an employee of the licensee, who supplies liquor to an individual online (other than through a third-party electronic commerce platform) or through a telecommunication service, must:
i. warn the individual that it is an offence for the individual to buy liquor if the individual is younger than 18 years, and
ii. inform the individual of the penalty for the offence
(c) A licensee, and an employee of the licensee, who supplies liquor to an individual through a third-party electronic commerce platform must not do so if the licensee or employee knows, or ought reasonably to know, that the person operating the electronic commerce platform does not do any of the following:
i. take all reasonable steps to ascertain that the individual is 18 years or older;
ii. warn the individual that it is an offence for the individual to buy liquor if the individual is younger than 18 years, and
iii. inform the individual of the penalty for the offence.
2. A breach of regulation 11 of the Liquor Control (Supply and Consumption) (Liquor Licensing) Regulations 2015 is an offence, punishable with a fine not exceeding $10,000.
3. An electronic commerce platform/an online platform which (a) enables an individual to buy an item online through the platform; (b) allows the individual to pay for the item online through the platform; and (c) automatically confirms with the individual a delivery address for the item will require a licence to supply liquor. In addition, these electronic commerce platforms are also encouraged to put up notices warning sellers of the need to be licensed in order to supply liquor. Electronic commence platforms will be requested to assist the Singapore Police Force in taking down any such listings put up by these unlicensed sellers, whether they are detected by the Singapore Police Force or otherwise.